Terms and Conditions
1. General Provisions
These Terms and Conditions ("Terms") govern the legal relationship between the Service Provider and the Customer in connection with the ordering, provision, and payment of services offered through the website https://www.andreaaylasib.com.
Service Provider
Business Name: Mgr. Andrea Čavojská
Registered Address: Tužina 530, 972 14 Tužina, Slovakia
Company Registration Number (IČO): 57140421
Tax Identification Number (DIČ): 1081306116
Registered in the Trade Register under No. 340-52816, File No. OU-PD-OZP-2025/022166-3
Contact Email: podpora@andreaaylasib.com
Customer
A natural person or legal entity who purchases services or digital products through the Website or by any other agreed method.
2. Description of Products and Services
All services and digital products are described in detail on the Website, including their content, pricing, duration, and access conditions.
Most services are provided online. If an in-person event (such as a workshop) is offered, details regarding the location, date, and format will be specified in the relevant offer.
Certain digital products or services may only be available temporarily or in limited quantities. The Service Provider reserves the right to modify, suspend, or discontinue any offer at any time, including changes to content, pricing, and availability, without prior notice.
The Customer acknowledges that purchased services and digital products are provided according to a predefined scope and content. Dissatisfaction based solely on personal preferences or expectations shall not constitute grounds for a complaint, refund, or compensation, provided that the delivered content corresponds to its published description.
Where a specific digital product states that it includes "lifetime access," this shall mean access for as long as the Service Provider actively maintains and operates that product, and not for the lifetime of the Customer.
3. Formation of the Contract
3.1 Placing an Order
Orders for products and services offered through the Website may be placed by completing an order form, sending an email, or using the available payment gateway.
The Customer is responsible for providing accurate, complete, and truthful information necessary for processing the order.
3.2 Order Confirmation
Upon receipt of an order, the Customer will receive an email confirming that the order has been received. Confirmation is generally sent within 24 hours of submission.
3.3 Contract Formation
The contract between the Service Provider and the Customer becomes effective upon receipt of payment in the Service Provider's account.
The contract is concluded for a fixed term and remains in force until the ordered product or service has been fully delivered.
The contract is concluded in the Slovak language.
3.4 Right to Refuse an Order
The Service Provider reserves the right to refuse an order, including but not limited to situations involving limited service capacity, violations of these Terms by the Customer, or other serious reasons.
3.5 Reservation of Individual Coaching or Consultations
For individual coaching, mentoring, or consultation services, completion of a reservation form constitutes a non-binding expression of interest.
After submitting the reservation, the Customer will be contacted by email to arrange the specific date, scope, and details of the service.
The Service Provider reserves the right to decline the reservation or propose an alternative date.
The contract is formed only upon payment of the agreed fee, and the scheduled appointment becomes binding only after payment has been received.
4. Pricing and Payment Terms
4.1 Prices
The price of each service, program, workshop, or digital product is displayed alongside the relevant offer on the Website.
All prices are final.
The Service Provider is not a VAT payer unless explicitly stated otherwise.
4.2 Payment Methods
The Customer is required to pay the full agreed price for any purchased program unless stated otherwise, regardless of whether the Customer withdraws from the program, fails to complete it within the specified period, or chooses not to use it.
Payments may be made through the payment gateway, bank transfer, or any other payment method specified during checkout.
Available payment methods are listed in the order form.
4.3 Payment in Instalments
In certain cases, the Service Provider may allow payment by instalments.
By choosing this option, the Customer agrees to pay the full agreed amount.
Payment by instalments does not constitute a subscription and does not provide the right to terminate the contract after partial participation. It is merely a payment arrangement for the full purchase price of the service.
4.4 Payment Due Date
Unless otherwise agreed, payment is due in advance.
For bank transfers, payment must be made within 48 hours of placing the order.
Access to the purchased service or product will be granted only after payment has been successfully received.
4.5 Failure to Comply with Payment Terms
In the event of late payment of any instalment, the Service Provider reserves the right to:
suspend access to the service until the outstanding amount has been paid;
charge statutory late-payment interest where applicable.
5. Delivery of Services
5.1 Access to Services Following Payment
The purchased service or digital product will be made available to the Customer after payment has been credited to the Service Provider's account or after payment has been successfully confirmed through the payment gateway, and no later than 48 hours thereafter.
If the service is scheduled to begin on a specific date (e.g., a group program or workshop), access will be provided according to the announced schedule, regardless of the date on which payment was made.
5.2 Method of Delivery
Digital products and services are delivered exclusively in electronic form through one or more of the following methods:
by email (including confirmations, instructions, or attachments);
by providing login credentials to a membership area or online platform (such as a course platform, Zoom, Google Meet, or similar);
through direct online access or a link to restricted content.
The Customer is responsible for providing a valid email address when placing an order and for ensuring that they have the necessary technical equipment and internet access required to use the digital services.
5.3 Transfer of Responsibility
A service shall be deemed delivered when:
the digital content or access information has been sent to the Customer's email address; or
access to the membership area or platform has been activated; or
the service has been provided at the agreed date and time (e.g., an online consultation or live workshop).
From that moment onward, full responsibility for the use, storage, protection, and safeguarding of all provided materials and access credentials rests with the Customer.
6. Right of Withdrawal and Refund Policy
Due to the nature of digital products, online programs, consultations, coaching services, workshops, and other services provided by the Service Provider, access to purchased content may be granted immediately after purchase or at a scheduled date.
By placing an order, the Customer expressly requests that the Service Provider begin providing the purchased service or digital content before the expiration of any applicable withdrawal period and acknowledges that, where permitted by applicable law, this may result in the loss of the right to withdraw from the contract once performance has begun.
Where access to digital content, online programs, course materials, recordings, membership areas, downloadable resources, consultations, coaching services, workshops, or other purchased services has been provided, payments are generally non-refundable unless otherwise required by applicable law.
Failure to access, participate in, complete, or make use of the purchased service, program, event, or digital product shall not entitle the Customer to a refund.
For live events, workshops, trainings, seminars, or other scheduled activities, all registrations are considered binding once confirmed. If a Customer is unable to attend, no refund will be issued unless otherwise stated in a separate Cancellation Policy or required by applicable law.
The Service Provider may, at its sole discretion, consider exceptional circumstances on a case-by-case basis.
Nothing in these Terms shall limit or exclude any mandatory consumer rights that cannot be waived or restricted under applicable law.
7. Complaints and Warranty
7.1 Liability for Defects
The Service Provider is responsible for ensuring that all delivered digital products and services conform to the description and terms stated on the Website.
If a defect or issue occurs (for example, inaccessible digital content or an incorrectly delivered service), the Customer has the right to submit a complaint.
Rights arising from defective performance and warranty claims shall be governed by applicable laws, particularly the Slovak Civil Code.
In the event of unforeseen circumstances caused by third parties (including power outages, unavailability of online platforms, cancellation of venue rentals, or similar events) that prevent proper delivery of the service, the Service Provider shall, upon mutual agreement with the Customer, provide an appropriate alternative solution, such as a replacement date or an alternative form of content delivery.
7.2 Complaint Procedure
Any complaint must be submitted without undue delay after the issue is discovered.
Complaints should be sent by email to:
podpora@andreaaylasib.com
The complaint should include:
a copy of the invoice or proof of purchase;
a description of the issue;
supporting evidence of the defect (such as screenshots, recordings, or written explanations).
The Service Provider undertakes to process the complaint within thirty (30) days of receipt and will notify the Customer of the outcome by email.
7.3 Limitation of Liability
Complaints shall not apply to:
subjective dissatisfaction with content that corresponds to the published description of the service;
inability to use the service due to circumstances on the Customer's side (including technical limitations, incorrect email addresses, unavailable devices, or lack of internet access);
temporary restrictions or interruptions caused by force majeure or technical failures of third-party providers, including payment processors, email servers, hosting providers, online platforms, or internet service providers.
In such cases, the Service Provider shall not be liable for delays or interruptions in service delivery but will make reasonable efforts to remedy the situation and, where possible, offer an appropriate alternative solution.
8. Privacy and Data Protection
The processing of personal data provided through this Website is governed by our Privacy Policy.
The Privacy Policy is published separately and explains how personal data is collected, stored, processed, and protected in accordance with applicable Slovak and European Union legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.
9. Intellectual Property and Copyright
9.1 Intellectual Property Rights
All content provided through this Website or as part of paid programs, workshops, consultations, videos, e-books, and other digital products is the intellectual property of the Service Provider (Mgr. Andrea Čavojská, operating under the brand name Andrea Ayla Sib) and is protected by applicable copyright and intellectual property laws.
9.2 License to Use
By purchasing a service or digital product, the Customer receives a non-exclusive, non-transferable, and limited license for personal, non-commercial use.
No ownership rights to the content are transferred to the Customer.
The license remains valid only while the Customer complies with these Terms and may not be assigned or transferred to any third party.
9.3 Prohibited Use
Without the prior written consent of the Service Provider, the Customer may not:
copy, reproduce, record, distribute, or share the content;
publicly display or present the content;
modify, sell, rent, sublicense, or otherwise commercially exploit the content.
Any unauthorized use shall constitute a violation of copyright and intellectual property rights.
9.4 Consequences of Infringement
In the event of a violation of intellectual property or copyright rights, the Service Provider reserves the right to immediately revoke the Customer's access to the service or product without refund and to pursue any legal remedies available, including claims for damages.
10. Dispute Resolution and Alternative Dispute Resolution (ADR)
If the Customer is dissatisfied with the manner in which a complaint has been handled, or believes that the Service Provider has violated their consumer rights, the Customer may request redress by contacting the Service Provider at:
podpora@andreaaylasib.com
If the Service Provider rejects the request or fails to respond within thirty (30) days from its submission, the Customer may initiate alternative dispute resolution proceedings pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.
The Customer may submit an ADR request:
through the Slovak Trade Inspection Authority (SOI), which is the competent ADR entity in Slovakia; or
online through the European Online Dispute Resolution (ODR) Platform at:
https://ec.europa.eu/consumers/odr
Alternative dispute resolution applies exclusively to consumers acting outside the scope of their business, trade, profession, or employment.
A prerequisite for ADR proceedings is that the dispute has not been resolved directly between the Customer and the Service Provider.
11. Use of the Website
By using this Website and the services provided by the Service Provider, you confirm that you are of legal age under the laws of your jurisdiction, or that you are of legal age and consent to the use of this Website by minors under your supervision.
You agree not to use the Website or its content for any unlawful, unethical, or inappropriate purpose, including but not limited to violating applicable laws, transmitting malicious code, misusing data, infringing intellectual property rights or other rights of third parties, or engaging in any conduct that may harm the Service Provider, other users, or the Website itself.
The Service Provider reserves the right to terminate or restrict access to services in the event of a violation of these Terms, without any obligation to provide compensation.
12. Accuracy and Informational Nature of Content
The content published on this Website is provided solely for general informational, educational, and personal development purposes.
It is not intended to constitute professional, therapeutic, psychological, medical, legal, or financial advice and should not be relied upon as the sole basis for making decisions without consulting qualified professionals or verifying information through reliable and up-to-date sources.
The Service Provider does not warrant the completeness, accuracy, or currency of the information presented on the Website. The Website may contain historical or outdated information that is provided for reference purposes only.
The Service Provider reserves the right to modify, update, or remove Website content at any time without prior notice. Users are responsible for reviewing the Website periodically for any changes.
13. Changes to Services and Pricing
The Service Provider reserves the right to modify prices for services and digital products at any time without prior notice.
The Service Provider also reserves the right to modify, suspend, discontinue, or terminate any service or any part thereof at any time and without prior notice.
The Customer acknowledges that such changes may occur at any time and agrees that the Service Provider shall not be liable to the Customer or any third party for any modification, suspension, interruption, or discontinuation of services.
14. Accuracy of Billing and Account Information
The Customer agrees to provide accurate, current, and complete information when placing an order.
The Customer is responsible for updating such information whenever necessary to ensure proper order processing and communication.
The Service Provider reserves the right to refuse, limit, or cancel any order that appears unusual, fraudulent, or suspicious, including but not limited to repeated failed payment attempts, suspected misuse of services, or other activities that may indicate unauthorized or improper use.
In such cases, the Service Provider may attempt to contact the Customer using the contact information provided with the order.
15. Third-Party Content and Links
This Website may contain tools, features, resources, links, or content provided by third parties that are not owned, operated, or controlled by the Service Provider.
The Service Provider does not monitor, endorse, guarantee, or assume responsibility for any third-party services, content, websites, products, or materials.
Any use of third-party tools or visits to third-party websites is entirely at the user's own risk.
The Service Provider shall not be responsible for any loss, damage, liability, or claim arising from the use of third-party products, services, content, or websites.
Where a Customer interacts with a third-party service (including purchases, registrations, or the submission of personal information), the Customer should review the applicable terms and privacy policies of that third party.
16. User Comments, Feedback, and Submissions
If a user submits comments, feedback, suggestions, ideas, testimonials, reviews, or other materials to the Service Provider, whether voluntarily or upon request, the user agrees that such submissions may be used by the Service Provider for marketing, promotional, informational, or other lawful purposes without compensation or further consent.
The Service Provider is not responsible for content posted by users or third parties.
However, the Service Provider reserves the right, but not the obligation, to review, edit, refuse, or remove content that is unlawful, offensive, misleading, defamatory, inappropriate, or otherwise violates these Terms.
Users are solely responsible for ensuring that their submissions:
do not infringe the rights of third parties;
do not contain malicious software or harmful code;
do not contain false, misleading, or deceptive information;
do not violate any applicable laws or regulations.
17. Errors, Inaccuracies, and Omissions
Occasionally, information on the Website or within the services provided may contain typographical errors, inaccuracies, omissions, or outdated information, including descriptions, pricing, availability, promotions, schedules, or other details.
The Service Provider reserves the right to correct, update, modify, or remove such information at any time without prior notice, including after an order has been placed where an obvious error has occurred.
The Service Provider is under no obligation to update information on the Website except where required by applicable law.
18. Disclaimer of Warranties and Limitation of Liability
The Service Provider does not guarantee that the Website, services, or digital products will operate uninterrupted, securely, timely, or error-free at all times.
All services and products are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement.
The Customer acknowledges and agrees that use of the Website, services, and digital products is at their own risk.
To the fullest extent permitted by applicable law, the Service Provider shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or other damages, including loss of profits, loss of revenue, loss of data, business interruption, personal injury, or other losses arising out of or related to the use of, or inability to use, the Website, services, or digital products.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law. Where any limitation is not legally enforceable, liability shall be limited to the maximum extent permitted by law.
19. Indemnification
The Customer agrees to indemnify, defend, and hold harmless the Service Provider, its affiliates, partners, contractors, employees, and representatives from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of or related to:
the Customer's breach of these Terms;
the Customer's violation of any applicable laws or regulations;
the Customer's infringement of any third-party rights;
any misuse of the Website, services, or digital products by the Customer.
This indemnification obligation shall survive the termination of the contractual relationship between the Customer and the Service Provider.
20. Severability
If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable under applicable law, that provision shall nevertheless be enforceable to the maximum extent permitted by law.
Any unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
The remaining provisions shall continue in full force and effect.
21. Termination of Access to Services
These Terms, together with any obligations and liabilities incurred by either party prior to termination, shall survive the termination of the contractual relationship where their nature requires continued effect.
The Customer may terminate their use of the services at any time by notifying the Service Provider. Such termination does not release the Customer from any payment obligations or other liabilities incurred prior to the date of termination.
The Service Provider reserves the right to terminate the contractual relationship immediately and without prior notice if the Customer breaches these Terms.
In such cases, the Customer shall remain responsible for all outstanding amounts, obligations, and liabilities incurred up to and including the effective date of termination.
The Service Provider also reserves the right to suspend, restrict, or permanently revoke access to any service, digital product, membership area, or portion thereof.
22. Entire Agreement
Failure by the Service Provider to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with any policies or documents expressly referenced herein and published on the Website, constitute the entire agreement between the Customer and the Service Provider regarding the use of the Website, services, and digital products.
They supersede and replace all prior or contemporaneous agreements, communications, negotiations, proposals, representations, and understandings, whether oral or written.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
These Terms represent the complete and exclusive agreement between the parties.
23. Additional Terms for Specific Programs and Events
If, during the course of a multi-week program, mentorship, coaching arrangement, or individual support service, the Service Provider becomes temporarily unavailable due to serious circumstances, including but not limited to illness, personal emergencies, force majeure events, or other unforeseen circumstances, the Customer will be informed in advance whenever reasonably possible.
Any period during which the Service Provider is temporarily unable to provide services shall be compensated by an appropriate extension of access, a replacement session, a rescheduled date, or another reasonable alternative, depending on the nature of the service.
No entitlement to a refund shall arise solely as a result of such temporary unavailability, provided that an appropriate alternative solution or compensation is offered.
24. Governing Law and Jurisdiction
These Terms and Conditions and any separate agreements under which the Service Provider supplies services or digital products shall be governed by and construed in accordance with the laws of the Slovak Republic.
Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts of the Slovak Republic.
If the Customer is a consumer residing in another country, nothing in these Terms shall deprive the Customer of any mandatory consumer protection rights granted under the laws of their country of residence.
25. Contact Information
Any questions regarding these Terms and Conditions may be directed to the Service Provider at:
Email: podpora@andreaaylasib.com
Website: https://www.andreaaylasib.com
Business Name: Mgr. Andrea Čavojská
26. Final Provisions
These Terms and Conditions shall become effective upon their publication on the Website.
The Service Provider reserves the right to amend, update, supplement, or replace these Terms at any time.
The current version of the Terms shall always be available on the Website.
By continuing to use the Website, purchasing services or digital products, or accessing any content made available by the Service Provider after such changes have been published, the Customer confirms acceptance of the revised version of these Terms.
It is the Customer's responsibility to review the Terms periodically for updates and modifications.